Your Mac no longer starts

A question mark at startup, a flashing folder, a screen frozen on the Apple logo: in most cases the data is still on the drive. We take the Mac apart, read the drive on a test bench and copy whatever can be recovered before attempting any repair.

• A hard drive or SSD macOS no longer recognises
• A damaged partition, a lost partition table
• A dropped Mac, a liquid spill, a dead logic board

Deleted files or an emptied trash

A deleted file is not destroyed straight away: as long as the space has not been overwritten, it can still be read. The reflex that saves the day: stop using the Mac and do not reinstall anything. Every hour of use reduces the odds.

• Documents, photos and videos deleted by mistake
• An unreadable USB stick, SD card or external drive
• An incomplete or corrupted Time Machine backup

How it works

• The drive is assessed before anything is done
• We tell you what can be recovered, and on what terms
• The data is copied onto a drive you provide, or one we supply
• The original drive is never used as the destination

The heaviest cases - a mechanical failure requiring a clean-room opening - are beyond what we do here. We say so plainly rather than attempt something that would compromise a later recovery.

And then: never again

A successful recovery is still a near miss. We set up the backup that will spare you the next one: Time Machine on an external drive, a network backup to a NAS, or an off-site copy for business data.